DELIVERY AREASEverything Required for a Working Support Flow
Each service area connects to an actual Kwickbot workflow, dashboard control, or supported integration.
AI KNOWLEDGEBusiness Knowledge Configuration
Shape Gemini responses around the information your business approves instead of relying on generic chatbot answers.
- FAQ and policy document ingestion
- Merchant-specific retrieval context
- Test-query review before launch
META ONBOARDINGWhatsApp Cloud API Setup
Configure the Meta assets and webhook connection Kwickbot needs to receive conversations and send approved messages.
- Business account and phone-number mapping
- Cloud API credentials and webhooks
- Template and coexistence guidance
COMMERCE DATAShopify & WooCommerce Integration
Connect store operations so support replies can use order, customer, fulfilment, and checkout context when it is available.
- Shopify or WooCommerce connection
- Order and fulfilment synchronization
- Cancellation and cart-event workflows
HUMAN OPERATIONSLive Chat & Escalation Design
Define when AI should pause, what your agents need to see, and how the same conversation moves into human support.
- Escalation and refund triggers
- Agent takeover with conversation context
- Manual reply and bot resume controls
OUTBOUND MESSAGINGTemplates & Broadcast Operations
Prepare approved WhatsApp communication for targeted campaigns, operational updates, and supported follow-up journeys.
- Template organization and selection
- Recipient imports and scheduling
- Campaign queue and activity visibility
PLATFORM CONTROLAnalytics, Usage & Governance
Give merchants and platform operators visibility into activity, limits, integration health, and important administrative actions.
- Conversation and operations analytics
- Plan, message, and token controls
- Audit, health, and feature visibility